Every customer would genuinely appreciate the ability to interact directly and easily with the businesses they deal with in a simplified manner to resolve any problems if and when they arise or exchange their opinions and ideas to provide a feedback. This eventually benefits the vendor who responds to the customers and listens to their input and brings out products an services that appropriately serve the needs of the end-users. With that in mind, the implementation of VRM – from the customer’s perspective is an incredible business-customer partnership that will be winning proposition for all involved. The use of digital technology allows this basic need of every business met by a well-planned VRM program.
To benefit the Customer:
Just as CRM enables a business to ensure its customers are well taken care of, the VRM shall empower the Customer to develop an ongoing and mutually beneficial relationship with their vendors. Properly implemented VRM brings value to the customer, best ROI and a pleasant experience. Earning the trust and building a long term business relationship is vital to every business. Being there to resolve these problems in a timely, cost effective and efficient manner differentiates those businesses who do well from the rest.
Not only individuals but also businesses of all sizes become ‘customers’ to those with whom they conduct business dealings. Essentially VRM helps (i) effective communication with the vendors (ii) convey their requirements or problems to be addressed by specific vendors (iii) analyze current needs and changes over a period of time (iv) ensure the products and services satisfy their needs on an ongoing basis (v) develop a mutually trusting business relationship (vi) provide an excellent support through reliable vendor response program, (vii) develop a timely and dependable contact and resolution plan, (viii) enable honest and transparent communication (ix) ensure everyone is aware of proper VRM procedures and enforce it effectively.
Most customers can set up in-house VRM program integrating with their PC / Mac / Laptop / Tablet / Notebook / Smart phone, etc. by using a well-designed VRM software tailoring it to their specific products and services they purchase. Broader participation may lower the overall cost per consumer. In-house VRM is relatively expensive for large consumers. .
To reduce the overhead and benefit from the volumes of scale by joining with others, individuals and several medium and small size firms may find it cost effective to handle VRM using an ASP (Applications Service Provider). This is run as SaaS in a public cloud shared by more than one company, by ensuring data security, encryption and whenever possible, using dedicated servers to cater to client’s growing needs.
Our VRM Solution:
Enriched Cloud Computing, LLC offers licensed VRM software solution as part of its ERP suite in a Private Cloud as well as on a hosted model as SaaS. We provide training on VRM module that we offer and ongoing service as mutually agreed.
With our Technology partner ‘i-Grandee Software Technologies Pvt Ltd’, we shall provide customized solutions for your VRM demands, by developing a totally customized unique product that meets your demands.
(i) We follow CMM Level 2 and 3 standards for software development lifecycle process, and UML methodology for object oriented application development, in a distributed and multi-tier environment with MVC architecture for enterprise solutions.
(ii) Our development is based on sophisticated tools, application servers, and configuration. We control our releases through the version control management for software development and top class project management. Our testing facilities meet the stringent need for high quality distributed application development and deployment.
(iii) We follow the J2EE standards for enterprise application development using MVC architecture based on the UML methodologies and the design models. We design the solutions based on open platforms and Microsoft Windows platform.