SHIPPING: Normal dispatch is via 5-day ground shipping, unless any other method is approved at the time of order placement and confirmation. Overnight, Next Day, 2-day and other shipping are available - on request at the time of purchase. Additional shipping costs (above that for 5-day ground) will be added to the total price. Shipping cost is subject to change due to external factors such as freight company rates, oil price, etc. Bulk purchase shipping costs are discounted based on the dispatch volume.
DISPATCH: Items in stock shall be dispatched within 5 normal working days. If a product is no longer manufactured, the full order cost will be refunded. We try our best to use reusable, recyclable, quickly bio-degradable materials for packing.
RETURN Policy: Please check the package for any damage at the time of Delivery. If damaged, please inform the freight company and us without delay. Product damage due to poor storage, packages left outside, to P O Boxes, etc. are NOT covered by us. Whenever possible, please send digital pictures of damage to assess the problem and respond. May need to return the product. A 'Return Certificate' will be sent via email. Unauthorized returns will be disqualified and will not be considered for refund.
REFUND: We offer 100 % Refund for any MANUFACTURING defect, when notified within 48 hours of delivery. At our discretion, we may replace a comparable product of equal or higher value. Refund shall be limited up to the original purchase price, after proper return of the damaged item. Will not accept or reimburse any consequential or other damages under any circumstance. Manufacturers handle product liability questions and concerns.
CONTACT US: Every Customer is requested to review these policies BEFORE making any purchase on-line, by fax or mail. For questions regarding our Shipping & Return Policies, please contact us BEFORE placing a purchase order. Contact us via 'Contact Us' online form, email, fax, phone or regular mail, within the stipulated time. Placing a Purchase order shall signify the Customer has reviewed these policies, understood and is in full agreement. For any questions, please contact:firstname.lastname@example.org
REVISION: These policies are subject to revision periodically at the discretion of Enriched Cloud Computing, LLC.