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Introduction:

The foundation of every business is built on customers. Nurturing a healthy relationship with the customers by providing top level support from the very beginning is critical for any business to do well. The use of digital technology allows this basic need of every business met by a well-planned Customer Support program.

A well-executed Customer Support Service helps bring value to the customer, best ROI and a pleasant experience. Earning the trust and building a long term customer relationship is vital to every organization. In spite of one's best intentions, the devices, products, services and software programs develop glitches and have limitations. Being there to resolve these problems in a timely, cost effective and efficient manner differentiates those who do well from the rest. By understanding what our clients provide - products and services, we shall then develop a suitable Customer Support program that is able to provide this essential service and free up the client to pursue their core competence.

Essentially this helps (i) receive the concerns and problems that existing customers bring up (ii) understand their requirements (iii) analyze their current needs and changes over a period of time (iv) ensure prompt and timely resolution of these problems and suitably satisfy the customers on an ongoing basis (v) develop a mutually trusting customer relationship (vi) provide quality support through a reliable customer service program, (vii) develop a timely follow up program, (viii) ensure honest and transparent communication (ix) develop and update the database integrating the front and back office systems, (x) ensure everyone within the organization is aware of proper customer support procedures and enforce it effectively.

Most large firms set up in-house Customer Support division or may use one of several software programs tailoring it to their specific product and / or service. It takes a significant part of one's budget and requires attention from the top all the way to the entire staff - no matter how wide-spread they are. The efficiency of scale may not be as good as the ones hosted from outside. Even large firms have started to allocate some of their Customer Support functions to ASP outside their own organization.

To reduce the overhead and benefit from the volumes of scale by joining with others, several medium and small size firms find it cost effective to handle Customer Support Service using an ASP (Applications Service Provider). This is run as SaaS in a public cloud shared by more than one company, while ensuring data security, encryption and whenever possible, using dedicated servers to cater to the client's growing needs.

Most large firms set up in-house Customer Support division or may use one of several software programs tailoring it to their specific product and / or service. It takes a significant part of one's budget and requires attention from the top all the way to the entire staff - no matter how wide-spread they are. The efficiency of scale may not be as good as the ones hosted from outside. Even large firms have started to allocate some of their Customer Support functions to ASP outside their own organization.

With our Technology partner 'i-Grandee Software Technologies Pvt Ltd', we shall provide customized solutions for your Customer Support Program, by developing a totally unique product that meets your demands.

(i) We follow CMM Level 2 and 3 standards for software development lifecycle process, and UML methodology for object oriented application development, in a distributed and multi-tier environment with MVC architecture for enterprise solutions.

(ii) Our development is based on sophisticated tools, application servers, and configuration. We control our releases through the version control management for software development and top class project management. Our testing facilities meet the stringent need for high quality distributed application development and deployment.

(iii) We follow the J2EE standards for enterprise application development using MVC architecture based on the UML methodologies and the design models. We design the solutions based on open platforms and Microsoft Windows platform.

Technologies and Tools for Our Development Platform
  • JAVA - J2SE, J2EE, J2ME: JSP, Servlets, EJB, JTS, JMX, JDMK, Java Mail, JINI, Struts framework and JSF.

  • Java MIDLet, JSDT,JMF, RMI, JAVA-IDL, JDBC, JFC, JAVA-COM, CORBA-ORB.

  • XML, WML, WML Script, GSM, SMS, Blue tooth.

  • TCP/IP, UDP, SNMP, MIME, SMTP, POP3, IMAP Protocols.

  • JavaScript, Dynamic HTML, CSS, MS DOT NET Frame Work: ASP.NET, VB.NET, BizTalk Server.

  • VC++, COM+, VB/COM, ASP, VBScript, JavaScript, Active X controls.

  • ISAPI, NSAPI plug-ins for Apache, i-Planet, Netscape application servers and IIS.

  • C, C++, UNIX, Sun Solaris and Linux Platforms.

  • MS-SQL Server, Oracle 8i/9i, Oracle Application Server.

  • IDE - Visual Café, J-Developer, Forte.

  • BEA Web Logic, I-Planet Application Servers, Sun One Application server, Tomcat, JBOSS.

  • IIS, Apache servers.

  • Visual Source Safe for Configuration and Version Control.

  • Windows 2000 Advanced Server Platform, Linux Platform, Sun Solaris Platforms.